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See What Our Customers Say
We are extremely satisfied. Staff were great to get along with had some fun. Very knowledgeable about their hot tubs. And no complaints at all with the people or this place. Bought what I was looking for and very happy with the quality. Had the hot tub I was looking for right in stock. How great is that?
We recently Purchased a master spa’s bar harbor LE from Hot tub Universe. We can’t say enough good things about the entire process from start to finish. Theresa who was the salesperson was amazing to deal with and was helpful the entire time, the Delivery crew was great and the process was seamless and down to a science. We did have a minor issue with our tub but someone was out right away to resolve the issue (stuck valve likely from shipping) I would highly recommend dealing with the staff at Hot tub Universe. We did a ton of research prior to purchasing this tub and we truly feel we made the best decision and we are very happy to support local. Happy soaking!
Fantastic experience from beginning to end. Just the nicest people to deal with!
Really happy with service. Called in the morning and our spa was fixed same day. Excellent response time. Very impressed!
friendly very helpful staff great people to work with on hot tub purchase very knowledgeable
Awesome customer service and top quality products